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Frequently Asked Questions



Shopping with us

    

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  • Is freegojeans.com the official online store for Freego Jeans?

  • What products and services are available at Freego Jeans?

  • Do I have to create an account with you?

  • What to do if I encounter problems in creating or signing in to my Freego Jeans account?

  • How do I change my account details in my Freego Jeans account?

  • Can I sign up in your newsletter?

  • How do I search for an item?

  • How can I place an order in your website?

  • To whom may I speak with if I have a question about your product?

  • Are the prices here different from the prices in authorized dealers of Freego products offline?

  • How do I change my order?

  • How do I cancel my order?

  • Can I return the products I ordered at Freego Jeans?

  • What payment methods are available?

  • How can I pay?

  • How do I use my discount / promo code?

  • Can I use more than one discount code?

  • What to do if my payment was declined?



Shipping & Delivery

    

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  • How does your delivery service work?

  • Can I track my order?

  • Can I change my delivery address?

  • What happens when I am not home and my order arrives?

  • Can I have my package redirected to a different address?

  • What should I do if my order hasn't arrived in the expected date of arrival?

  • The item I received was damaged. What should I do?

  • The item I received was incorrect. What should I do?

  • An item is missing from my order / my order is incomplete. What should I do?



Return & Refunds

    

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  • In case I am not happy with the product I received, do you offer refunds?

  • Can I change the item I ordered and already received to another item in your store?

  • How long does it usually take for a returned item to be processed?

  • How will I get a refund for the items I returned?

  • I have received the wrong amount for refund. What should I do?